Need help? Call us:
314-994-0500
844-994-0500

Shipping and Delivery

Free Shipping applies to orders over $195.00 except for some furniture and table items.  Free shipping applies to orders shipped within continental U.S. only.  Shipments to Alaska, Hawaii and U.S. territories are not eligible for free shipping. We will advise you of estimated charges before processing your order.

Most in-stock orders will ship from our St. Louis, Missouri warehouse via UPS or FedEx ground within 48 hours of receipt of your order.  Shipping times vary from 1 to 5 business days depending on your location.  Items within an order may arrive on different days or times based on product availability.  UPS and FedEx deliveries will be brought inside your building.  Some items, such as chairs and furniture, will drop ship directly from our suppliers and expected lead times vary by product and supplier as shown on our website within each product page.  Shipping costs, if applicable, will be quoted in your Shopping Basket and are added to your order during checkout.

Shipments over 80 pounds will ship via freight delivery (a large semi-truck) to your loading dock. This includes over-sized items and larger quantities which may be too large to ship via UPS or FedEx ground.  If no loading dock is available, you may request “tailgate /curbside” delivery and customer assistance will be required to take the product off the truck and moving it into your building.  Additional charges may apply for extra delivery services or for residential freight deliveries (see Additional Delivery Services).  See our Installation Services  if you require assembly or set-up of your products.

Standard shipping is for continental U.S. orders only. Shipments to Alaska, Hawaii and U.S. territories may require additional charges. Please call us if your require Saturday or expedited shipping. We currently can not ship to Canada or Mexico, or to P.O. boxes, international addresses and APO addresses. COD orders are not available. All shipping is FOB shipping point.

Shipping Methods & Terminology

  • Loading dock:  Freight truck deliveries normally will ship to your loading dock and the driver will move products to the back of the truck for unloading.
  • Curbside: If no dock is available, products will be delivered to the tailgate of the truck at your curbside and you will be responsible for unloading the items from the back of the freight truck and moving it from there. Some drivers may help but are not required to do so.
  • Lift gate:  A hydraulic lift gate is an additional service in which the driver will lower the products to the ground and you will be responsible for moving it from there. 
  • Residential freight:  This service is available for home deliveries. The driver will unload the products from his truck and move them to your front door. You will be responsible for moving the products from there to inside your residence.
  • Inside delivery: Driver will unload the products and deliver to entrance (front door) of your building.  This does not include unboxing or installation of any products.

Additional Delivery Services
Additional delivery services that may be ordered (for an additional charge) include:

  • Lift gate  
  • Inside delivery
  • Residential Delivery
  • Call before delivery
  • Schedule a delivery appointment

These optional services and charges may be selected when you choose your products options. Please call us to discuss your particular needs if you are unsure which services to select.

Shipping estimates are based on product weights via a third-party shipping service web-site and, on occasion, may not calculate correctly.  Should the shipping be incorrectly calculated, we will call you before processing your order.   If you have any questions about your shipping charges or feel the shipping cost is not correct, please call us so that we may verify the cost or potentially obtain a ship quote for you.  Larger orders may qualify for additional freight discounts.

Shipment Damages

Your order should arrive in perfect condition but in case something arrives damaged, please follow these instructions:

Inspect your package immediately upon receipt and note any visible damage on the delivery ticket (or bill of lading) when signing for your packages.You should retain a copy for your records.

Please notify us of any damage within 48 hours by calling or by email:
Phone:  314-994-0500, Outside Missouri:  1-844-994-0500
Email: aesales@advan-ergo.com

If possible, take photos of the damaged box and/or product.  If items are received with visible damage to the box and you do not note this on the delivery ticket, the cost to replace the damaged items may not be covered. Please keep all boxes and packing materials for the carrier inspection and in case of possible return.

If you are missing an item or receive the wrong item, please advise us immediately for quick resolution and customer service.

If your product is defective:
Please contact us as soon as the defect is noted.  All returns require approval as noted in our Return Policy .

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